Refund policy
Refund Process
We may provide refunds if: (i) The order is cancelled by the customer itself or By Us Lachic, before we ship
(ii) The returned items fulfil all criteria for return as mentioned Here on this Page.
a) Refunds for Pre-paid Orders:
If you have paid using a credit card, refund will be credited to your credit card account, (Will be reflected in next statement) within 5 to 7 working days. If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.
Refund Timelines
We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. The refund to your bank or credit card account depends on your bank’s processing time.
| Payment Mode | Refund Method | Refund Receipt Time (After Initiation) |
|---|---|---|
| Credit Card | Reverse Credit | 5 to 7 Banking Days |
| Debit Card | Credit in Bank Account | 7 to 14 Banking Days |
| Net Banking | Credit in Bank Account | 7 to 14 Banking Days |